Frequently Asked Questions
- Q. What are the benefits of being a Rolex Accredited watchmaker?
- A. William Rice has passed Rolex's Accreditation for watchmakers and is a member of the British Horological Institute. All the parts used are genuine and not inferior pattern parts. As a result, the factory warranty is retained.
- Q. Can you service other makes of watches, other than Rolex?
- A. Yes, we can service any mechanical watch, please contact us to arrange.
- Q. Can any jewellers service Rolex watches?
- A. No, it's a requirement to send all Rolex repairs and servicing to Rolex or a Rolex Accredited watchmaker.
- Q. How long will it take for you to service my watch
- A. This depends upon the condition of the watch and what needs doing to it, we will contact you on receipt of the watch and advise you of a completion date.
- Q. My watch won't keep good time anymore, can you fix it?
- A. Yes, it more than likely just needs a service.
- Q. How much does a service cost?
- A. Please see our section on pricing, here.
- Q. Do you repair or service quartz watches?
- A. No, we prefer to specialise in mechanical watches only. Besides, quartz watches don't contain any servicable parts with the exception of the battery.
If you have any queries not on this list please don't hesitate to contact us via email or phone.